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ALERT: Issue With Inaccessible Files When Using Bulk Upload in OpenText Core

The team is investigating an issue whereby certain files may become inaccessible to users when uploaded as part of a multi-file upload.

This issue has occurred on an intermittent basis across multiple browsers and operating systems. Due to the nature of the issue, it is recommended that you avoid uploading multiple files (or ensure that you have copies of the files that you bulk upload to OpenText Core) until such time that the issue is resolved.


We will update this Community Forum with any developments and when the issue has been resolved. You may receive error messages when attempting to view or download files included in a bulk upload, such as “File cannot be found” “File is corrupt” or similar. Also, upon attempting to delete a file that appears to be producing errors, you may be returned to the login page for OpenText Core instead of the file deleting.

Please contact otcoresupport@opentext.com if you experience any of the above behavior and we will work with you to troubleshoot.

Regards,
Core Community Moderators


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