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Desktop Sync doesn't finish completely

I have installed Core Desktop client and tried to sync all the files/folder to my desktop.
All the files are not synced.

Also some times bidirectional sync doesn't happen properly.

Comments

  • Hi Gopala,

    Thank you for your inquiry!

    I see that you're having issues in having your files/folders synced using the CORE Desktop client.  May I know if you're getting an error message and when was the last time you were able to sync your files without any issues?

    For the bidirectional sync, are you pertaining to seeing the files synced on both your desktop and the CORE web client?

    Looking forward to your response, Gopala!

    Regards,
    Jess Nierva
    CORE Community Moderator
  • Hi Jess,

    Me and My team are facing these issues with Desktop Synch everyday. Not sure we edit in Desktop folder and they don't get synced to Server. What ever we have in Server doesn't get synced to Desktop sync folder.
    I don't see any errors though.

    I can show you using screen share.

    Thanks,
    Gopal
  • Hi Gopala, 

    We're so sorry to hear that.  

    Have you tried contacting our IT regarding the issue? 

    You may also send an email to otcoresupport@opentext.com 


    Regards, 
    Jerry David
    Core Community Moderator
  • Thanks. Raised issues with otcoresupport@opentext.com.
  • Hi Gopala,

    Thank you for your post!

    We've received your email and will be assisting you shortly.

    Thank you!

    Regards,
    Jess Nierva
    CORE Community Moderator