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Unable to add additional collaborators


I am a manager on a folder and I am trying to add collaborators, every time I do so the name box outlines in red and I am unable.  How do I resolve this please?

Kind regards


  • Hi Leanne,

    Thank you for posting this inquiry.

    Are you adding multiple collaborators in the name box? If so, email addresses should be separated by comma delimiter. Also you will need to complete the email address of the users.

    If you are adding just one user and email address is correctly verified, please open a ticket with your local IT to address the issue.

    Looking forward to your response.


    Marlon Tercero
    Core Community Moderator